Refund Policy
Last updated: 6 November 2026
We want you to be happy with SunReply. Every account starts with free credits, so you can try the product before you pay.
14-day money-back guarantee
If you are not happy with your first payment for a Starter or Pro plan, ask for a refund within 14 days of that payment and you will get your money back in full. No long explanation needed.
Renewals
You can cancel at any time and you will not be charged again. If a renewal went through by mistake and you have not used the new month's credits, ask within 14 days and we will refund it.
Top-up credits
Unused top-up packs can be refunded within 14 days of purchase.
How to ask for a refund
E-mail hello@sunreply.com with the e-mail address you bought with, or reply to your Paddle receipt. Payments are handled by our reseller Paddle.com, which processes the refund to your original payment method, usually within 5-10 business days.
When we may say no
We may decline refunds when the service has clearly been misused (for example many accounts, or abuse of the free credits), or when a refund is requested repeatedly.